Delivery & Return

SIGNATURE33 – DELIVERY & REFUND POLICY

📦 DELIVERY POLICY

Thank you for shopping at Signature33! We’re committed to getting your authentic perfumes and African wears to you quickly and safely.

Delivery Options

Option 1: Our Logistics Partners

After completing your payment, you’ll be redirected to WhatsApp to discuss delivery details and confirm the exact delivery cost based on your location.

Delivery Timeframes:

• Within Port Harcourt: Same day – 1 business day
• Outside Port Harcourt: 1 – 3 business days

Note: Delivery prices vary based on your location and are confirmed via WhatsApp after payment.

Option 2: Self Pick-Up with Your Own Dispatch Rider

You can send your own dispatch rider to pick up your order from our store.

Pick-Up Hours:

• Monday – Saturday: 9:00 AM – 6:00 PM
• Sunday: Closed

Pick-Up Location: Signature33 Store
No 5 Agip Road Port Harcourt
Port Harcourt, Rivers State

Important: Please ensure your dispatch rider has your order confirmation number.

Option 3: In-Store Pick-Up

Prefer to collect your items yourself? No problem!

Pick-Up Hours:

• Monday – Saturday: 9:00 AM – 6:00 PM
• Sunday: Closed

How It Works:

1. Complete your order online
2. Receive confirmation via WhatsApp/Email
3. Visit our store during business hours
4. Present your order number and valid ID
5. Collect your items

Pick-Up Location: Signature33 Store
No 5 Agip Road Port Harcourt
Port Harcourt, Rivers State

Delivery Process

Step 1: Complete your payment on our website
Step 2: You’ll be automatically redirected to WhatsApp
Step 3: Our team will confirm:

• Your delivery address
• Delivery timeframe
• Exact delivery cost
• Preferred delivery option

Step 4: Your order will be dispatched once delivery is confirmed
Step 5: Track your order via WhatsApp updates

Delivery Terms & Conditions

✓ All delivery costs are determined based on your specific location
✓ Delivery fees are discussed and confirmed via WhatsApp after payment
✓ Orders are dispatched within 24 hours of delivery confirmation
✓ You will receive WhatsApp updates on your order status
✓ Please ensure someone is available to receive the package
✓ We require a valid phone number for delivery coordination
✓ Delivery times are estimates and may vary due to unforeseen circumstances

Important Notes

⚠️ Delivery prices are NOT fixed – they depend on your location and will be discussed via WhatsApp after payment.

⚠️ Please inspect your package upon delivery before the rider leaves. Report any damage or discrepancies immediately.

⚠️ For self pick-up orders, items must be collected within 7 days of order confirmation, or the order may be canceled.

🔄 RETURN & REFUND POLICY

We want you to love every purchase from Signature33. If you’re not completely satisfied, here’s how our return and refund policy works.

Refund and Return Timeframe

We offer refunds and returns within 24 HOURS (1 day) of your purchase.

⏰ This is a strict 24-hour policy. If more than 24 hours have passed since you received your order, unfortunately, we cannot offer a refund or return.

Why 24 Hours? Due to the nature of perfumes and personal care products, we maintain strict hygiene and authenticity standards. This policy ensures product integrity for all our customers.

Eligibility for Refunds and Returns

To qualify for a refund or return, the following conditions MUST be met:

✓ The item must be completely unused – No sprays, no testing, no opening of sealed perfumes
✓ Original packaging must be intact – Including all seals, boxes, and protective wrapping
✓ All original accessories included – Caps, boxes, inserts, authentication cards
✓ You must provide proof of purchase – Order confirmation email or receipt
✓ Return must be initiated within 24 hours of receiving your order

Non-Refundable Items

The following items are NOT eligible for refund or return:

❌ Opened or used perfumes – Due to hygiene reasons
❌ Products with broken seals – Once the seal is broken, we cannot resell
❌ Sale or discounted items – All sale items are final sale
❌ Gift sets with missing items – All components must be present
❌ Items without original packaging
❌ Customized or personalized items

Valid Reasons for Returns

We accept returns under the following circumstances:

✅ Damaged during delivery – Product arrived broken or damaged
✅ Wrong item sent – You received a different product than ordered
✅ Defective product – Manufacturing defect (must be unopened)
✅ Authenticity concerns – If you believe the product is not authentic (we’ll verify)

How to Initiate a Return

Step 1: Contact us immediately via:

• WhatsApp: +234 813 677 8530
• Email: store@signature33.ng
• Call: +234 813 677 8530

Step 2: Provide the following information:

• Your order number
• Photos of the product and packaging
• Clear description of the issue
• Proof of purchase

Step 3: Our team will review your request within 2-4 hours

Step 4: If approved, you’ll receive return instructions via WhatsApp

Return Process for Perfumes & Body Sprays

Due to the delicate nature of fragrances:

🔒 Seals must be UNBROKEN
📦 Original packaging required
🚫 No testing or usage allowed
⏰ Must be within 24 hours of delivery

Acceptable Return Reasons:

• Bottle arrived broken/leaking
• Wrong fragrance sent
• Damaged packaging during transit
• Product defect (seal unbroken)

NOT Acceptable:

• “I don’t like the scent” (after opening)
• “It doesn’t last long” (after use)
• “Allergic reaction” (after use)

Return Process for African Wears

For clothing and fabric items:

🏷️ Tags must still be attached
👗 Must be unworn and unwashed
📦 Original packaging required
⏰ Must be within 24 hours of delivery

Acceptable Return Reasons:

• Wrong size sent
• Wrong color/design sent
• Manufacturing defect
• Damage during shipping

Refund Process

Once your return is approved:

1. Return the item to our store address (customer pays return shipping)
   OR
   Arrange pick-up with our dispatch (return fee applies)
2. Inspection: We inspect the returned item within 24 hours of receiving it
3. Approval: You’ll receive an email/WhatsApp notification about approval or rejection
4. Refund Processing: If approved, your refund will be processed within 3-5 business days
5. Refund Method: Refund will be made to your original payment method or bank account

Partial Refunds

Partial refunds may be granted if:

⚠️ Item shows signs of use despite being within 24 hours
⚠️ Missing accessories or packaging components
⚠️ Minor damage not caused by us

Exchanges

We DO NOT offer direct exchanges.

If you want a different product:

1. Return the original item (if eligible)
2. Receive your refund
3. Place a new order for the item you want

Return Shipping

📍 Return Address:
Signature33 Store
No 5 Agip Road, Port Harcourt
Port Harcourt, Rivers State

Important Shipping Notes:

• Do NOT send items back to any manufacturer
• Customers are responsible for return shipping costs
• Return shipping fees are NON-REFUNDABLE
• We recommend using a trackable shipping service
• Keep your shipping receipt as proof
• We are not responsible for items lost during return shipping

Return Shipping Options:

Option A: Use your own courier (at your cost)
Option B: Arrange pick-up with our dispatch (return fee applies – discuss on WhatsApp)
Option C: Drop off at our store during business hours

Refund Timeline

Once we receive and approve your return:

⏰ Bank Transfer: 3-5 business days
⏰ Card Refund: 5-7 business days (depending on your bank)
⏰ Cash Refund: Available immediately for in-store returns

Late or Missing Refunds

If you haven’t received your refund:

1. ✓ Check your bank account/payment method again
2. ✓ Contact your bank – processing may take additional time
3. ✓ WhatsApp us at +234 813 677 8530 or email store@signature33.ng
4. ✓ Provide your order number and refund approval confirmation

We’ll track your refund and resolve the issue within 24 hours.

Important Reminders

⚠️ 24-hour return window is STRICT – No exceptions
⚠️ Opened perfumes cannot be returned – For hygiene reasons
⚠️ Sale items are final sale – No refunds or returns
⚠️ You must have proof of purchase – Keep your confirmation email
⚠️ Inspect your order immediately upon delivery

Contact Us

Have questions about delivery or returns?

📧 Email: store@signature33.ng
📱 WhatsApp: +234 816 677 8530
📞 Call: +234 816 677 8530

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Store Address:
Signature33
No 5 Agip Road Port Harcourt
Port Harcourt, Rivers State

Our Commitment to You

At Signature33, we stand behind the authenticity and quality of every product we sell. Our 24-hour return policy ensures you receive genuine, high-quality perfumes and African wears while maintaining the highest standards of hygiene and product integrity.

If you have any concerns about your order, please don’t hesitate to contact us immediately. We’re here to help!